Privacy Policy

Capsule Arts & Frames LLC is a company established in the United Arab Emirates with the trade license number 680968 and the registered address Warehouse A2, Street 4, Al Quoz 3, P.O. Box 37348, Dubai, United Arab Emirates (UAE).

We operate www.capsulearts.com, and in this Privacy Policy references to “you” mean any person submitting any data to us or our agent or the Site.

At Capsule Arts we are committed to maintaining your privacy, and we will only use your personal data in the manner set out below in our privacy policy statement. If we make changes to this policy, we will notify you by updating this statement on our Website.

You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.

What information do we collect?

We ask for your title, name, email address, designation, gender, and age for personalised promotions, competitions, prizedraws, or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for your telephone number, mobile number, postal address, delivery address (if different), and payment method details. 

We will only keep your information for as long as we are either required to by law, or as is relevant for the purposes for which it was collected.

We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.

What the data will be used for?

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. 

Furthermore, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customise them for users; identify visitors on our website; carry out research on our users’ demographics.

We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Capsule Arts. 

If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

  • All email messages and email newsletters will contain information on how you can unsubscribe; or
  • Call our customer service number - see the "Contact Us" section; or
  • Write to us at: Capsule Arts, Street 4, Al Quoz 3, P.O.Box 37348, Dubai, UAE.

What information do we share with others?

We will pass your name, address and contact telephone numbers on to a third party courier company for the purpose of delivering your package. 

Other than that we don’t pass on your personal data, and it is used only for the purpose of Capsule Arts and for the promotion of associated activities with the company.

We shall not sell or disclose your information to third-party companies. 

Payment transactions

Payments that you make through the Site will be processed by our agent. You must only submit to us or our Agent or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.

We do not hold personal financial information on file for your security.

Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorised third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

Credit Check and Fraud Prevention

We may use fraud prevention (FPA) agencies to help us make decisions as to whether to accept an order for products on the Site. A condensed guide as to how we, FPAs will use your information is detailed below. If you would like to see more information about this, or the agencies we use, please contact us. We will use your data in the following ways:

  • We will search at FPAs for information on those placing orders for products on the Site.
  • We will use the information provided to us by FPAs to help make decisions about all those placing order for products on the Site.
  • If you give us false or inaccurate information and we identify fraud, details may be passed to FPAs.

Security

We have in place appropriate technical and security measures to prevent unauthorized, or unlawful access to, or accidental loss of, or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic and procedural safeguards in connection with the collection and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorised access to your password and to your computer.

Links to Third-Party Sites

In an attempt to provide you with increased value, we may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies. We encourage you to review those policies when you visit those sites. This Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites.

Use of Facebook Social Plugins

Our website uses social plugins (“plugins”) provided by the social network facebook.com, operated by Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94304, USA (“Facebook”). The plugins are identifiable by a Facebook logo or the notice “Facebook Social Plugin”. For a full list of all social plugins and their appearance please see developers.facebook.com/plugins.

When you visit a page of our website that contains a social plugin, your browser establishes a direct connection to Facebook servers. Facebook directly transfers the plugin content to your browser which embeds the latter into the website, enabling Facebook to receive information about you having accessed the respective page of our website. For this purpose, the internet address of the visited site (your IP address included) is transferred to a USA-based Facebook server where the data are stored. This occurs even if you do not have a Facebook account or are not logged into Facebook at the time.

If you are logged into Facebook, your visit can be assigned to your Facebook account. If you interact with the plugins, for example by clicking “Like”, or entering a comment, the corresponding information is transmitted from your browser directly to Facebook and stored by it. The information can also be published on Facebook, and shown to your Facebook friends.

If you are a Facebook member and do not want Facebook to connect the data concerning your visit to our website with your member data already stored by Facebook, please log off Facebook before entering our website. You can also block Facebook social Plugins by using add-ons for your browser, like the “Facebook Blocker”.

For information on the purpose and scope of data collection by Facebook and how it is processed and used, as well as your rights in this respect and settings options for protecting your privacy please visit Facebook’s privacy policy.

Cookies

A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalise your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

Privacy of Children on Our Website

Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14.

Sale of assets

In the event that Capsule Arts or substantially all of its assets are acquired, customer information will be one of the transferred assets.